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Vola Jewelry, Silver Wedding Rings ,Jade Ring,Gemstone Ring Online,Retail

General Queries


  • Do you have a catalogue?
    Unfortunately, we do not have a catalogue. However our wide range of products, along with all the appropriate information can be found on our website. We
    continue upgrade more than 10 items every week.

  • What do I do if I forget my password?
    If you forget your login password, you can go to the Login Page and click on the Forgot Password link and follow the instructions given.
     
  • How safe is it to shop/pay online in your website?
    All electronic payments are made on our banking partner’s website(PAYPAL), which makes use of 128-bit encryption and SSL (Secure Socket Layer) technology. This ensures all information that you provide are securely transferred between the bank’s server and your browser.

    For further information on how we use the details you provide, please go through our Privacy Policy.
     
  • Can I return a product?
    All products may be returned within 7 days for a refund, if a few conditions are met. Please refer to our Returns Policy very detail.
     
  • Do you charge anything in addition to the displayed price, such as Value Added Tax and Import duties (only for International Deliveries)?
    The prices displayed in the product pages are inclusive of Value Added Tax.
    For International shipments, all our rates exclude any local taxes, duties and surcharges that may be imposed according to local regulations.
     

    Product Information
     
     
    • What is the purity of silver you sell?
      We sell jewelry made using mostly Sterling Silver 925. with "S925" marking. The purity of the jewelry is mentioned along with the product descriptions in the respective product pages.
        
    • What is the clarity and colour of the Gemstone you sell?
      The products that come with a certificate will verify that particular gemstone and they can clarity. but some certificate need extra charge for testing.
       
    • Are your products hallmarked?
      All our products are hallmarked. "S925" means Sterling Silver.
       
    • Will the natural  gemstone jewelry come with a certificate?
      Most of gemstone jewelry can accompany a certificate of authenticity,but some need extra cost depends on,pls mail us if you need it. Volagemjewelry@gmail.com
       
    • Can you engrave on your jewellery?
      Yes, some of  silver articles we can arrange engraving on special requests. Please send mail volagemjewelry@gmail.com and tell our staff.
       
       
       
      Order Queries

      • How to check the status of my order?
        You can check the status of your order by logging into the My Accounts section.
         
      • How should I contact you for queries regarding my order?
        For all queries regarding orders you can send an email to volagemjewelry@gmail.com mentioning your order confirmation number or you can give us a call at the following numbers (+86) 13689553728. Our working hours is 10 am to 8 pm (Hongkong Time). 
         
      • Can I change the order I already confirmed?
        No, you cannot change the order you have already confirmed.
         
      • Can I cancel the order I have confirmed?
        You may cancel the order you have confirmed within 7 days of order confirmation. For more information, please refer to our return policy.
         
      • What should I do if I don’t receive my order confirmation email from you?
        Generally, you will receive a confirmation email for your order within 24 hours time, except in case of any technical difficulties.

        Another reason for you to not receive the confirmation email is if the email address provided to us was incorrect. In such a case you can amend the email address in you’re My Accounts section. or send all your order detail to volagemjewelry@gmail.com, we can handle your order manual.
         
         
      Payment Queries.

      You can check payment issue from secure payment.


      Shipping Queries.

      • How long will it take to deliver the products?
        Shipping period for any product is given in the respective product information pages. Generally the delivery period would be within 10 to 25 days. We will keep you informed as to when it will be delivered to you within this time frame by notify email.
         
      • How will you send/deliver the products?
        Shipping to International, will be carried out through UPS/FEDEX or EMS (HK post register) depending on the delivery location. Once the goods are dispatched, an email will be sent having the tracking number of the shipment.
         
      • Where will package ship from ?
        Major from our production plant in China,Shenzhen city or Shandong Province.
         
         


       
       
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