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Vola Jewelry, Silver Wedding Rings ,Jade Ring,Gemstone Ring Online,Retail

Return Policy

We want your 100% satisfied with Vola Jewelry.
If you receive item with defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep original packaging in case of damage. The jewellery must be returned in original condition. and must not show signs of damage, wear or alteration.

How to Return

1.    Please mail to to let us know you are returning the jewellery. Place all original packaging in  box, including jewellery and a copy of invoice, note with your name, address, phone number, email address and reason for return. Please be noticed that returning products without permission will not be handled.

2.    Ship the merchandise securely wrapped, pre-paid and insured to our logistic warehouse:

      Fok Cheung International Logistics (H.K) Co.Ltd.
      Unit 7 3/f of block B ,Wah Tat Industrial centre, No.8 Wah Sing Street, Kwai Chung, New Territories, Hong Kong

3.    You may have to insure your return as we can't be responsible for lost or misdirected returns. We recommend using the postal service's Delivery Confirmation that will show when your package is delivered to us. We are not responsible for items damaged or lost in transport.

4.    Your return will be processed within 7 business days. The gift certificate will be offered to you within 7 business days of receiving your returned jewellery. You will receive an email confirming the order status.

5.    All defective and incorrect items will be replaced or will be issued an gift certificate.All non-defective items will receive an gift certificate with a 15% re-stocking fee.

Return Reason Returnable Changeable Proof Condition Return Cost Shipping Cost
Quality Problem Yes Yes Need Photo Not damage Seller Seller
Incorrect Problem Yes Yes Need Photo Good condition Seller Seller
Size Problem Yes Yes No Need Good condition Buyer Buyer
Color Difference Yes Yes No Need Good condition Buyer Buyer
Other Reason Yes Yes No Need Good condition Buyer Buyer
Please prepay shipping return cost and ship them as mail post,and not use express service like DHL/FEDEX/UPS/TXT,We will return back this value by paypal.

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